Return Policy

The mobile map subscriptions are digital and as such are not subject to a return or refund. Subscriptions can be cancelled anytime after purchase at My Account. You will not receive a refund for the current subscription period. Your subscription will expire at the end of the current subscription expiration. See Terms and Conditions for more details.

Refund Policy

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download so we do not offer returns. We do offer support for our product and will work with you to get the most out of our maps. Special cases may be considered at the sole discretion of Northwind Enterprises. Please contact support.

Refunds:
As outlined in the Refund section of the Terms and Conditions Agreement, no refunds will be provided on or before the anniversary date of the initial purchase or during the subscription period once the Maps have been downloaded and accessed.

Refund:
The mobile maps are digital and become accessible to you immediately upon purchase. Once purchased these maps are non-refundable and cannot be returned. Customers are entirely responsible for managing their subscription, including canceling before the anniversary date if they no longer wish to continue using the product. No refunds will be provided on or before the anniversary date or during the subscription period. If the subscription is not canceled before the anniversary date, the subscription fee for the following year will be charged. Access to the product will continue until the end of the paid period.

Subscription and Cancellation:
The term of this Agreement will begin on the purchase date of the mobile map and continue for 12 months. It is the customer’s sole responsibility to manage their subscription. This includes manually canceling the subscription before the anniversary date to avoid renewal. No refunds will be provided on or before the anniversary date or during the subscription period. Failure to cancel before this date will result in automatic renewal, and you will be charged the applicable fee. Since the product is accessible immediately upon purchase to download, no refunds will be issued after the anniversary date. Continued use of the product without payment after the renewal will lead to the termination of access.

Managing Your Subscription:
Customers are fully responsible for managing their subscriptions, including canceling before the anniversary date if they no longer wish to continue using the product. No refunds will be provided on or before the anniversary date or during the subscription period. Please note that we do not accept phone calls, emails, or texts for canceling subscriptions. We have made it easy to cancel your subscription by simply logging into your account, tapping on the “Cancel Subscription” button, and follow the steps.

Customer Responsibility for Account and Purchases:
Customers are fully responsible for the security and management of their account, including all purchases made with the credit card and address associated with the account. If a customer claims they never purchased the product, but their credit card and address were used, they are still responsible for the purchase. It is the customer’s responsibility to ensure their credit card information is accurate and up to date in their account. If a customer’s credit card is compromised, they are responsible for updating the credit card on file with us. The customer will be held responsible for all purchases made with the credit card associated with their account.

Steps to Cancel Your Subscription:
-Log into Your Account: Access your account by logging in with your credentials.
-Cancel Subscription: Navigate to the “Subscription” section of your account. Tap on the “Cancel Subscription” button.
-Confirm Cancellation: A pop-up will appear asking for confirmation. Tap “OK” to finalize the cancellation. Your subscription will be marked as canceled, and you will continue to have access to the maps until the expiration date of the current subscription period.
-Confirmation: After canceling, your account will display the options to “Reactivate Subscription” or “Delete Account,” confirming that the cancellation has been processed. The system will timestamp and log this cancellation in the gateway processing part of the system, ensuring that the subscription has been officially terminated.
-Important: It is crucial that customers remember they are responsible for canceling their subscription. Failure to do so before the renewal date will result in automatic renewal and the associated charges. No refunds will be provided on or before the anniversary date or during the subscription period.

Customer Support:
We make every effort to help you with your maps. Please contact us or utilize the video and tutorial areas of our website. We are one of the few companies that will return calls and also reach out to you to make sure you receive any assistance you need in utilizing our maps. Our commitment to customer support is unparalleled, and we are here to ensure you get the most out of our products