The files are very large and need good internet for downloading. Do not use a cell signal or cell WiFi hotspot. Download will be extremely slow and subject to disruption. Disruption can void the download. Note: Once installed maps can be read without WIFI or cell service
In order to save power the display of your device will go dark (time out) if the device has not been used in a certain length of time. If your map has not completed download during this time, your download will stop.
To adjust the timeout of the display search for your specific device. Here are examples of questions to ask:
How do I change the timer for the screen going dark on my IOS?
How to Increase the Lock Out Time for an Android?
Requires: Android 7.0 or later (Google Pixels, Nexus, HTC, Samsung, OnePlus, Moto, LG, etc.)
Requires iOS 10.0 or later. Compatible with iPhone and iPad. We do not recommend an iPhone 6 or older.
System requirements: Operation system: Microsoft Windows 8/10. Requisite software: Microsoft .NET Framework 4.5.2+, 64 bit operating system
Login to Account Then under Subscription, click the cancel my subscription button. Note this cancels your subscription from auto renewing on your annual renew date. You will still have access to your current subscription until your renewal date.
There are different reasons your map may no longer be available.
1. Your subscription is not longer active. Log into Account.
View the Subscription area to see if you have do not have an active Subscription for the map you are trying to view. You must purchase a Subscription. It may not have automatically renewed if your payment method failed.
2. If your Subscription is active but your maps have expired then Log into Account and download the current map. You will find the map passwords next to the download files. Please delete all expired maps from the map listing in the CarryMap App
3. If your map in the CarryMap App says it is expired…Maps were updated on June 6th. You will need to download the new maps from Account. Please delete all expired maps from the map listing in the CarryMap App
Still Need Help?
Call Technical Support: 906-767-0045
Contact Times: Monday – Friday: 8:30 am – 5:00 pm
Or by appointment